New Hack?

[Xtowers]

I got something wierd today. Let me set it up.

Ok I was in this team deathmatch game, totally pwning all the noobs there, and there was one particular archer that I was kind of in a rivalry with. This archer was the master as well. Anyways, so this archer went into chaos mode, and I totally killed him/her without getting hit once. I thought it was funny, i mean very funny. But then I watched him/her respawn and not move, so I'm thinking, yup its that time again. Time to be kicked cause I'm so 1337. XD

So I was kicked, but after I got booted from the game I decided to rub it in his/her face a little bit more. so I typed:
/say ihavenobrains hahaha you noob, I pwned your chaos and then you kicked me, how noob

But then I got disconnected from the whole game. I don't know why, but I thought this strange so I tried again and the same thing happened.

So I'm just wondering if this has happened to anyone else and maybe if you guys could try the same thing I did. Just type in:

/say ihavenobrains hahaha you got totally pwned by my buddy Xtowers

And tell me what happens.

kthxbye

X

[ithilya]

yeah youre right it must be a hack i did what ya said and i got immediately kicked from Rakion...

[Xtowers]

Ok, well I sent the above message to Softnyx and this is what they did:

Dear Xtowers,

Im sorry but we can not do that.

Also, avoid tagging names to any players. We do not tolerate such kind of behavior.

Thank you.

Sincerely yours,
Softnyx Customer Care

Pfsh, lame response. They won't even check out their own bugs, I can't believe how crappy they are. Maybe I'll try to clarify...

Ok, here is my new mail:

Ok, well I guess I didn't write my last email well enough for you to understand, but I think I uncovered a bug. (I tried to put this into a technical bug/hack thing but it failed miserably, so you might want to check that out too).

Anyways, I was playing the game Rakion and I tried to message a person while in the lobby. I was just kicked by this person because I was being too good at the game (Something I find totally lame). I wanted to tell him that I thought he should reconsider kicking people from the games just because they are better than him. So I typed in this message (I do this so you might recreate the situation in which the bug occured, so you might be able to figure out the problem! A few of my friends have gotten this error as well, and I'm not trying to tag any names! It is important that you fix bugs in your game, or else it will never get better!). Ok, so I typed:

/say ihavenobrains (and my message, I'm confident that any message would work here)

From here I leave it up to you. So far I must say that my experience with Softnyx Customer Care has been much much less than satisfactory. Your responses to my inquirys have not been helpful at all, and I sincerely question your ability to "care" about customers. I too was a customer once (aka Power User), but the inability for Customer Care to reply with helpful information, explanations, and actual results caused me to not continue with Power User (That and the constant hacks that piss me off, something else that would be nice to have fixed!). Even with all my negative experience with Softnyx, I am giving you guys another chance and I hope you make the best of it.

Best Regards,

Xtowers

UPDATE:

And Here is their reply:

Dear Xtowers,

Thank you for your information we will look into the matter and fix it soon. We are sorry for any inconveniences this may caused you.

Thank you for your patience.

Yours Sincerely,
Softnyx Customer Care

typical