Softnyx Customer Care must be stupid.

[Xtowers]

Many of you probably don't know this, but I try pretty hard to report a hack program as soon as it comes out. I'm trying to get that few extra gold or cash that they give out for being the first to report it. Every time I do report though, they seem to screw things up. I don't get why, they must be dumb or something.

For example:

Question

This trainer Let''s you summon an infinent ammount of cells for no cp.
This trainer only turn panzers into other creatures. No naks this time.
How to:

1. Open up Noobhackv2.exe
2. Login to the softnyx browser and start rakion
3. When The small nProtect window comes up click on whichver hack you want and it should turn red to let you know it is activated. When it is done turning red, close it and play rakion with the hack.

Answer
Dear Xtowers,

The hack program that you have sent us did not work properly. Maybe it has already blocked by nProtect or is useless hack tool. Anyway thank you for your hack program reporting.

Yours Sincerely,
Softnyx Customer Care


Ok, Innocent enough right? Perhaps they didn't know how to work it because I didn't explain it. So for this one I made sure they knew how to work it:

Question
This is a modified version of noobhackv2 and only infinite summon and no CP work for it right now. In order to activate it you need to have the launcher open and already logged in. Then open moobhackv1. Press start game button then immediately press alt+a on moobhackv1 and when the text turns red press alt+s and wait for that text to turn red. When they have turned red exit moobhackv1. This all needs to happen while the Gameguard dialog boxes are up and before the rakion load box comes up.

Answer
Dear Xtowers,

I know how to use it, also have it. But it is not working in my pc.
Thank you for your hack report but we already have the hack program. Now we are analyzing the hack and we will have patch in soon to block it.

Thank you again for your hack program reporting.

Yours Sincerely,
Softnyx Customer Care


Um yeah, and I just had it working on my PC like 5 minutes before I sent it. -_-
This last mail totally blew me away though:

Dear Softnyx Customer Care,

I am attaching a rar format of noobhackv3. I tried to upload a zip format, but it won''t accept it because it is a little over 500kb. You will need winrar to decompress it and it is available at www.rarlab.com/download.htm

This is used the same as the other noobhacks. Just activate the hacks while the game guard dialogue boxes are open. I hope it can be patched soon.

Sincerely,

Xtowers
Dear Xtowers,

We couldn't download the file you have attached
If the hack program is too big to send, compress using .zip or .rar etc. or send it to [e-mail] directly.

Thank you again for your reporting.

Yours Sincerely,
Softnyx Customer Care

Uuummmm, didn't I just send it in .rar?!? So I actually did try sending it to the email address they said, in both .zip and .exe formats and guess what. I get an undeliverable message back from hotmail. wtf?

They are making it way to hard to be a good Rakion Citizen.

[Senne]

ive sent messages to them too, about different things
and they always send back this 'smart' message
which brings u nowhere... so u just wait for a while and see
if they made any patches for it or did anything

nope, nothing
the whole message was a total waste, i wonder if they even read all the messages they get.. maybe their pc sends an auto message back

[ithilya]

well... My tipp is: always if u log in make an own game or join the game where a friend of u is Master to be sure hackers are banned immiediately... and try to have 1 or 2 ppl with brains in the enemy team